Q. Who is the underlying carrier for Unitel?

A. All customers are provisioned to Global Crossing (Frontier).

Q. How will I know if I'm switched to Unitel?

A. Just call (toll free) 1-700-555-4141 and listen for Global Crossing or Frontier.

Q. Should I tell my local phone company about the service change?

A. No. Unitel will notify your local carrier. If you have a PIC freeze on your line you should call to remove it.

Q. Will I have to pay a Toll Free Service Fee?

A. No, this fee is only for those who order Toll-Free Numbers with us.

Q. What do I do if I miss my verification call?

A. Just go to our order form and re-enter your order. (You will not have to re-enter the entire order, just your phone, email, and zip code.) Our software will detect that you are already in the system, and prompt you to trigger another verification call.

Q. What are the Unitel billing options?

A. Unitel is a direct-billed service, which means customers will receive a separate statement each month for their service. You may also arrange to pay for your service automatically each month by credit card or direct checking withdrawal.

Q. What are the billing increments?

A. The length of your calls are measured (and billed) in 6 second increments. The minimum length of each call is 18 seconds.

Q. Under what name will the charges appear on my phone bill?

A. LEC-billed customers will see "HBS Billing Services" and it will indicate that services are "Billed on behalf of Global Unitel Comm" or something to that effect. Direct customers will receive a separate statement directly from Unitel.

Q. What are Unitel's PICC and USF fees?

A. The FCC imposed PICC fee is $0/line Residential; $3.75/line Commercial. The FCC imposed USF (Universal Service Fund) of 7.7% will be charged on all interstate and international calls.

Q. Does Unitel offer calling cards?

A. Yes. The rate is currently 14¢ per minute.

Q. Does Unitel credit switching fees?

A. Yes. Please copy your local phone bill with the switching fees on it and send it in with your first Unitel payment, the amount of the switching fee will be deducted from your bill.

Q. Does Unitel offer Account Codes (PACs)?

A. Yes. They offer both verified and nonverified Product Account Codes (PACs).

Q. How long should provisioning take?

A. Please allow 4 to 10 days for the switch-over to take effect. Do not change your long distance with your local phone company unless specifically instructed to do so.

Q. Who do we contact for provisioning problems?

A. Click here to report any problems.